JOB OPPORTUNITIES

Love what we do & want to join our team? On this page you'll find details of any current job opportunities here at Coulson Macleod. 

To apply for any job, simply email your CV with a covering letter to news@coulsonmacleod.com and your application will be reviewed. Should your application be successful, we will get in touch to discuss the interview process. 

PART-TIME ACCOUNT MANAGER/TELESALES

Posted April 2021

Job Description

Coulson Macleod is a greeting card and giftware business based in the centre of Kettering and is looking for a Part-time Account Manager/Telesales to join our friendly team and help grow our business.

The ideal candidate must have previous experience and speak clearly; this is a telephone job after all. No mumbling allowed. Bonus points to anyone who knows and loves our brand.

If you’re positive, hardworking and love chatting on the phone then we’d really love to hear from you.

Key Tasks

  • Account Management of existing customers (mainly independent shops around the UK) to ensure repeat business and resolving any issues that may occur

  • Building and maintaining customer relationships, identifying accounts that need nurturing to continually win business

  • Targeting specific customers with incentives to order

  • Converting enquiries to sales

  • Contacting new leads

  • Contacting lapsed customers to regain their business

  • Producing formal processes to contact/follow up customers

  • Recording all contact information in a database

  • Working to targets

Essential Skills

  • Previous account management/telesales experience essential

  • Warm, friendly telephone manner – NO hard sell. This is all about the chat.

  • Confident communicator

  • Excellent influencing skills

  • Uses own initiative and has a proactive approach

  • Works well under pressure and takes immediate action to solve any problems with the best possible outcome

Part-time hours: 12 per week

 

WHAT WE CAN OFFER YOU

Part-time hours: 12 hours per week Tuesday, Wednesday, Thursday, Friday 9am-12pm (though we can be flexible to suit your requirements). Initially from our studio during the probationary three months, then flexible mixture of home and studio.

To apply for any job, simply email your CV with a covering letter to news@coulsonmacleod.com and your application will be reviewed. Should your application be successful, we will get in touch to discuss the interview process.