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Privacy & Security

Privacy Policy Statement

This Privacy Policy sets out how, “we”, Coulson Macleod Limited (trading as Coulson Macleod) use your personal information (i.e. name, address or email address) collected through our website and our official social media channels. We kindly recommend that you take the time to read the following carefully to understand our practices regarding such data.

Who are We?

Coulson Macleod Limited (trading as Coulson Macleod) is a company registered in the United Kingdom under registration number 4879415 and our registered address is Catesby Street, Kettering, Northamptonshire, NN16 8XN, United Kingdom.

Information We Collect

We may collect and process the following data:

  • information regarding orders made and details provided by you relating to the fulfilment of such orders

  • information that you provide by filling in forms on our website or information that you otherwise provide to us. This includes information provided on sign-up to our newsletter (including your email address, name, address and/or telephone number)

  • if you contact us we may keep a record of that correspondence

How We Use Your Information

We use your information in the following ways:

  • to ensure that content from our site is presented in the most effective manner for you, your device and your browser – enhancing your shopping experience and our relationship with our customers

  • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes (i.e. via our email newsletter or through competitions)

  • to carry out our obligations arising from any contracts entered into between you and us (i.e. contacting you to advise your order has been dispatched or to confirm the spelling of personalisation details)

  • to notify you about changes to our service

  • if you do not want us to use your data in this manner, you can easily amend your marketing preferences by contacting us at

Links to Other Websites

We may publish and/or send you links to other websites of interest. However, you should note that we do not have any control over these sites. Therefore, we would advise that you look at the relevant privacy policy of each site in question.

Data Security

Coulson Macleod is an SSL Secure site. This provides a layer of encryption to ensure that your payment details and other personal information are secure. To check that this is a legitimate secure site, please check the following:

  1. That the original URL you are visiting comes from

  2. The status of the server certificate is valid, by checking for the green padlock logo in the address bar of your browser

All information you provide to us is stored on secure servers. We use SSL Software to encrypt your payment card information when you place an order on our website. For your added security all payment transactions are processed automatically by either Stripe or PayPal, and we are not party to your personal credit card or bank details. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Passwords set by yourself are also stored on a secure server and we are not party to this information.  

The security of personal data is incredibly important to us. Although we will take all reasonable measures to ensure the highest levels of security for your data; any data transmitted to our site is at your own risk. Once we have received your information, we will use strict procedures and security features.


We may collect information about your computer, including your IP address, operating system and browser type, for first-hand analytical information. This is statistical data about our users' browsing actions and patterns and does not specifically identify any individual. You can read more about Cookies here.

Will We Share Your Information With Third Parties?

We may share your unidentifiable information to third parties solely for our own marketing purposes. We absolutely do not sell any information to third parties.

If circumstances arise, we may be under a duty to disclose data in order to comply with any legal obligations. This includes exchanging information pertaining to fraud protection or to protect the rights or property of Coulson Macleod Limited and our customers.

Will We Transfer Your Information Overseas?

The information that we collect from you may be transferred to, and stored at, a destination outside the European Union ("EU"). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Changes to this Privacy Policy

We are constantly looking for new ways to improve this website and may update this policy at any time. You should check this page from time to time to ensure that you are happy with any changes. This Privacy Policy was last updated on 20/04/2018.

How to Contact Us

Please do get in touch if you have any questions regarding this Privacy Policy or about any information we hold about you by emailing us at You can also send a letter by mail to: Coulson Macleod, Catesby Street, Kettering, Northamptonshire, NN16 8XN, United Kingdom.

You have the right to ask us not to use your information for marketing purposes. To change your marketing preferences, or to unsubscribe, please contact us at

We hope that you will be happy with the way we handle your information. To learn more, please visit​

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