DELIVERY & RETURNS
United Kingdom Delivery Costs
Standard UK delivery (including N.I.) is FREE for all products and sent via Royal Mail First Class post or courier for large orders/bulky artwork pieces. Orders placed before 1pm will be dispatched same day. Please note that we only dispatch on weekdays. Orders to Highlands, N.I. and Channel Islands may take slightly longer to arrive.
Please note: items returned to us due to incomplete address details or items not collected from the local sorting office will incur a re-delivery charge.
Overseas Delivery Costs
We deliver to most worldwide countries via Royal Mail International Standard post or, in certain cases, via trusted couriers. Delivery costs will be calculated at checkout depending on country and order size/weight. Delivery times are estimated as 3 - 5 working days (Europe) and 5 - 7 working days (R.O.W) however, this does depend on your country's postal service. We have known post to take up to one month in some areas.
Returns & Refunds
We don't mean to brag, but we're so sure that you or the person you're buying for will be thrilled with your purchase, we offer a 100% satisfaction guarantee. We're happy to refund the purchase price of any product* should you feel it is unsuitable.
Simply return the item in its original condition within 30 days of receipt. For your protection, when returning products, we kindly recommend that you use a recorded-delivery service. Unfortunately, we cannot cover the cost of returns postage.
We take great care to ensure your order arrives in tip-top condition. If this is not the case, send us an email via or call us on 01536 419944 and we'll immediately put things right for you.
*Please note that we are unable to accept returns on personalised/bespoke products or digital download files.
Please note that Coulson Macleod does not charge customs duties on overseas shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Coulson Macleod. We recommend that you check with your local customs officials or post centre for more information regarding importation taxes/duties that may be applicable to your online order with us.
If customs fees are payable, and you refuse to pay them, your order will be returned to us and we will be charged the customs fees plus return shipping costs. In such a case we will deduct any charges incurred, customs fees and shipping costs before a refund is issued.
MAY20 20% Off Discount Promotion
20% discount code 'MAY20' valid until 1st June 2019 00:00 BST. Cannot be used in conjunction with any other offer. Discount not applicable to international or next day delivery charges.
Cannot be applied after checkout has been completed.